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Products: Survey Series > IT User Satisfaction Survey > Research - How do I use it? - Companion Products


The Research

The questionnaire has been refined from 15 years experience in projects focussed on measuring and monitoring client satisfaction with the performance of their information technology service providers.

In 2003 STRATEGIC OUTLOOKS developed a web based IT Client Satisfaction Survey using the HRworkbench platform. This has been highly successful and the company now has a number of clients using this approach.

The author, Lyn Montgomery, has developed the survey approach and question format during more than 20 years experience in commissioning and designing customer satisfaction surveys for the IT service industry. Lyn's approach is very pragmatic and the survey is designed to assess service attributes that can be modified to improve satisfaction.

The Average Weighted Performance Gap is a sophisticated technique available only from STRATEGIC OUTLOOKS. This technique was developed by a statistician to simplify understanding of the survey results, remove guesswork about the relativities between questions; and allow management to focus quickly on the critical issues.

Support Materials

When you sign up to use the IT User Satisfaction Survey, you receive a Consultant Userguide, free of charge.

This userguide provides you with everything you need to run a successful survey project - from how to sell the IT User Satisfaction Survey, through to the setup administration options, and how to read and present feedback from the final report.