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Products: 360-degree Series > Benchmarking Customer Service Competence™ > Research - How do I use it? - Companion Products

The Research

BCSC was developed from a Customer Service Delivery Competence Model developed by HRworkbench. The Competency Model was developed to the guidelines defined by the Australian Competency Development Board.

This assessment was validated using respondents in USA, Australia, UK, and Sweden. The sample group was 450 people rated with in excess of 1400 respondents. The sample was selected from Government, Business, and Education sectors. Reports are available as raw scores or standardized against the sample group.

How do I use it?

Benchmarking Customer Service Competence is designed to be completed before and after a development process so that results can be compared and improvements measured over time.

The BCSC competencies measure Customer Service regardless of function or level within the organisation because Quality Customer Service needs to be central to all roles within an organisation from CEO to front desk.

Companion Products

Quality Customer Relationships™ is a blended learning training program that enhances strengths and corrects weaknesses that are identified in the Benchmarking Customer Service Competence™ profiling tool.

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