HR Definitions

360- degree Feedback



What is it?
The 360 degree process comprises of two phases: 360 degree profiling, and 360 degree feedback.

360 degree profiling is the process of assessing people against a set of behaviours, competencies, or core values.

360 degree feedback, on the other hand, is the process of coaching the person who was assessed through the interpretation of their profiling results into a course of action that will result in behavioural change that will produce sustainable gains in productivity.

HRworkbench® provides comprehensive processes through its premium multi-lingual online Platform, Questionnaires OnlineT, that allow the organisation, or HR practitioner, to either:

  • Access fully developed solutions for Leadership, Management, Front Line Management, Customer Service, and Team Development issues, OR
  • Embed their own intellectual property into our flexible delivery Platform, Questionnaires Online™ and use our world class multi-lingual processing facilities to deliver their solutions

How can it be used?
360 degree feedback is used to:

  • Make the assessee aware of the perceptions of his/her behaviour in the workplace as viewed by his/her work colleagues
  • Identify behavioural strengths of the assessee
  • Identify areas of behaviour that may need development
  • Provide a basis for compiling a development plan
  • Most importantly, create an environment where open discussion about behaviour is an accepted practice in the organisation

Best Practice
360 degree feedback works best when:

  • Assessment is part of a development process
  • The organisation is not currently engaged in a downsizing process
  • The 360 degree profiling process has been well advertised and its objectives are clearly understood by the assessee and the raters
  • The feedback session is personally facilitated, not simply handed down as a report
  • The assessee accepts that the results represent their behaviour and trust the process
  • The assessee determines that the time is right to change, and he/she has a desire to change
  • Behavioural change intention is converted into a robust personal development plan

Related Definitions
360 Degree Profiling
360 Degree Profiling Tools
360 Degree Process
360 Survey
Multi-rater Feedback
Peer and Upwards Assessment
Contact Us and we will have one of our expert team contact you for a no obligation discussion on how you can ensure the success of your 360 degree feedback process.