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Papers & Articles

Access articles and journal papers published by leading thought leaders in Human Resource Management around the world.

Click on the links below.

• 360-degree feedback - Dinosaur? Or Diamond?
  
  
• 360 Degree Profiling
  
  
• Are happy employees motivated employees?
  
  
• Benefits of Questionnaires Online™
  
  
• Beyond Textbooks Online: Adult Learning and the Blended Approach
  
  
• Building Lasting Employee Commitment
  
  
• Case Studies
  
  
• Corporate Values Provide Strong Foundations for Training
  
  
• Communicating Change - The Essentials!
  
  
• Daring to be Different - The Key to Creativity and Innovation
  
  
• Firing Someone - Does it have to be Painful, for Them and You?
  
  
• Five Of The Worst Mistakes Managers Can Make And How To Avoid Them
  
  
• Gaining Commitment Or Compliance From Your Team? Some Guidelines for Team Decision Making
  
  
• Getting the best out of 360 Degree Profiling
  
  
• Giving Teamwork Teeth
  
  
• Have you Been Appreciated Lately?
  
  
• Leadership and the Leadership Benchmark™
  
  
• Management Principles
  
  
• Management Time - Who's got the Monkey?
  
  
• Negotiation: Successful or Stressful?
  
  
• Performance Management - A Perspective
  
  
• Quality Customer Relationships™
  
  
• Stressed Out: The Uptight Workforce
  
  
• Team Decision Making
  
  
• Team Productivity - Not Just Team Bonding
  
  
• The Difference Between DISC and Values
  
  
• The Mark of Quality: A Personal Lesson in Customer Service
  
  
• The Myth of the on-the-job 'Personality Conflict'
  
  
• When is Negotiating Not Negotiating?
  
  
• Who Do You Need to Influence?
  
  
• You CAN Measure Improvements in Customer Service Delivery
  
  

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